VentilAQUA S.A., hereinafter referred to as VentilAQUA, is responsible for the website www.ventilaqua.com, hereinafter referred to as the VentilAQUA website, and undertakes to guarantee the privacy of personal data collected and / or transmitted online. The security and privacy of the data of the users of the VentilAQUA website are aspects that assume for the company a crucial importance.


The Personal Data Protection Act (hereinafter “LPDP”) and the General Regulation on Data Protection (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, hereinafter “GRDP”) ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.

In legal terms, “personal data” means any information of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person, and protection does not cover the data of legal persons.

By accepting this Privacy Policy you give your informed, express, free and unambiguous consent for the personal data provided through the website https://www.ventilaqua.com/ to be included in a file of responsibility of VentilAQUA, whose treatment under the LPDP and the GRDP shall comply with appropriate technical and organizational security measures.

VentilAQUA maintains a database with the registration of its clients. The data present on this basis are solely the data provided by the data at the time of its registration, and are collected and processed automatically, according to the terms approved by the National Data Protection Commission, by VentilAQUA, the entity responsible for the corresponding file.

In no case shall we carry out any of the following activities with personal data provided to us through this site:

• Giving away to other persons or other entities, without the prior consent of the data subject;
• Transfer outside the European Economic Area (EEA) without the prior consent of the data subject.


The personal data that we treat through this page will only be used for the following purposes:

• (i) Communication with clients and clarification of doubts;
• (ii) Processing of requests for information;
• (iii) Direct marketing communications (if you have consented to the processing of your personal data for this purpose);
• (iv) Requests for comments on products or services purchased;

VentilAQUA guarantees the confidentiality of all data provided by its customers. Despite the fact that VentilAQUA collects and processes data in a safe way and prevents its loss or manipulation, using the most suitable techniques for this purpose, we inform you that the collection in open network allows the circulation of personal data without security conditions , at the risk of being seen and used by unauthorized third parties.

The VentilAQUA website has several forms through which users can send their contact information or requests for information. If users provide personal data to VentilAQUA through said forms, they will not be used for any purpose other than what is requested by the user.

On the other hand, the user consents to access information about the service contracted with VentilAQUA in order to offer additional services to the contractor.

At the time of the collection of personal data, except in the fields where the contrary is indicated, the user may voluntarily make personal data available, without the lack of response implying a decrease in the quality or quantity of the corresponding services (unless indicated otherwise). However, failure to respond to data, which is considered mandatory, will mean that it is impossible to access the service for which the data were requested.

If you do not agree with the above conditions, VentilAQUA may not contract with you through its website.


In order to comply with the purpose of this website, VentilAQUA will transfer its personal data to other entities that will treat them for the following purposes:

• Payment management and processing activities;
• Provision of contracted services.

The entities to which VentilAQUA will assign their personal data to treat them in the terms mentioned above will have the following nature:

• Insurance companies;
• Third parties related to the provision of contracted services;
• Payment management and processing entities.


While you access our website, we may, without the need of a formal registration, collect non-personal data (e.g. number of visits, average time spent on website, pages viewed) from other sources. This data, combined with personal data provided by you, will help us create a more tailored advertising and communication and better user experience.

Navigation and Usage Data we process

We also use web beacons in our website. For example, we may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to our website. Such tracking technologies are used to operate and improve our websites and email communications and track the clicking of links or opening of emails.
Our website stores data on your computer in the form of a “cookie”, so we can recognize your PC next time you visit us. Cookies can be helpful, by tailoring a better experience which matches your interests. However, in case you do not want cookies to be stored on your pc, your browser can be set up to erase, block or even warn before cookies are stored.

VentilAQUA  uses Google Analytics, and Bitrix for tracking purposes to help us deliver a more relevant web experience to our users.

Google Analytics: This cookie collects information about, which website the visitor came from, number of individual user visits, the time spent browsing the website and how the user behaves on our website. The data is not recorded at the individual user level, it is only used to create aggregated web statistics.

Bitrix: uses cookies to track users activities in order to recognize a returning visitor as a unique one. As such, Bitrix uses cookies NOT to store personally identifying information in your computer but a unique identifier. The cookies are only readable by Bitrix, and they will not attempt to access, read or modify data on your computer

In case you want to block or reject the cookies set by VentilAQUA, you can do it by modifying your browser settings – if you are not sure how to do it, you can access the help function in your browser for additional details. Most browsers accept cookies by default so you need to actively delete or block them.

About Purpose Limitations

VentilAQUA will collect, use or disclose personal data supplied by you online only for the purposes disclosed to you, unless:

any additional purpose that is a use of the personal data related to the original purpose the data was collected to;
to prepare, negotiate and perform a contract with you;
is necessary to communicate government or law authorities;
preserve a legal claim our defense;
prevent fraud and other illegal activities that compromise VentilAQUA information technology systems;

About links to other websites

Our website have links to other websites which can have different privacy policies. VentilAQUA is not responsible for the content displayed and privacy practices of those websites.
Therefore, we advise you to read the policy of each website you visit, it is rather important in case you provide sensitive information about yourself. Any concern or question you should enter in contact with the website manager or the legal department of that business.[MF1]


VentilAQUA declares that it has implemented and will continue to implement the technical and organizational security measures necessary to guarantee the security of the personal data provided to it in order to prevent its alteration, loss, unauthorized treatment and / or access, account the current state of the technology, the nature of the data stored and the risks to which it is exposed.

VentilAQUA guarantees the confidentiality of all the data supplied by its clients, either in the register or in the process of buying or ordering products or services. The collection and processing of data takes place safely and prevents its loss or manipulation. All data will be entered on a Secure Server (128 bit SSL) that encrypts / encodes (transforms into a code). You can verify that your browser is secure if the lock symbol appears or if the address starts with https instead of http.

The personal data are treated with the level of protection legally required to guarantee their security and prevent unauthorized alteration, loss, treatment or access, taking into account the state of the technology, being the user aware and accepting that the measures of Internet security are not impregnable.

VentilAQUA, whenever accessing any personal data, undertakes to:

• To store them by means of legally enforceable security measures of a technical and organizational nature that guarantee their safety, thus avoiding unauthorized alteration, loss, processing or access, according to the current state of technology, the nature of the data and the possible risks to which they are exposed;

• Use the data exclusively for the purposes previously defined;

• Ensure that the data are processed only by workers whose intervention is necessary for the provision of the service and they are bound by the duty of secrecy and confidentiality. Should the information be disclosed to third parties, they should be required to keep the confidentiality in accordance with the provisions of this document.


One of the purposes for which we treat personal data provided by users is to send electronic communications with information relating to commercial and promotional communications.

Whenever we make a communication of this type, it will be directed exclusively to users who have previously authorized them expressly.

In accordance with the provisions of Decree-Law no. 7/2004 of January 7, in case the user wishes to stop receiving commercial or promotional communications from VentilAQUA, he may request the opposition of the service by sending an e-mail to following email address: data.protection@ventilaqua.com.


In accordance with the provisions of the LDPD and the GRDP, you may exercise your rights of access, rectification, erasure, limitation, opposition and portability at any time upon request by any of the following means:

• Mail: VentilAQUA S.A., Estrada da Ponte, Lot A, Antanhol, 3040-575, Coimbra, Portugal
• E-mail: data.protection@ventilaqua.com
• Telephone: 239 437 336 service hours from 9am to 6:30 p.m. from Monday to Friday.

If you wish to cease to be part of the database at any time, VentilAQUA may exercise this right through these contacts.


Under the legal terms, the data subject has the right to submit a complaint regarding the protection of personal data to the competent control authority, the National Data Protection Commission (CNPD).

This site uses a session cookie.

Only on the storage servers is a service contracted to an external company whose privacy policy can be consulted through the following address https://ptis.pt/pp-pt, the technical information regarding visits to this site . No information is collected that can be used to identify visitors to the site. The registered technical information is limited to the following items:

• The Internet Protocol (IP) address of the visitor;
• The type of Internet browser (browser) used by the site visitor and the respective operating system used;
• The date and time of the query;
• Pages visited on the site and downloaded documents.

The technical information will be used only for statistical purposes